Created with law firms in mind, managing intake calls, active matters, court updates, urgent after-hours calls, recordings, and clean call records from one platform.
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Without Arcsip
Criminal, family, corporate, and intake calls got intermixed with each other.
New clients keep repeating their story on different stages and then the actual attorney.
Urgent after-hours calls go to a generic voicemail that nobody have the access to.
VIP clients call the same number as normal ones and wait behind routine intake questions.
Recorded calls are hard to find during a dispute, complaint, or case review comes up.
No prior notice of court closures or availability details of attorneys on special court dates.
Intake results depend on scattered notes instead of clear call labels and reporting.
With Arcsip
IVR routes callers by practice area before the call reaches a person.
Live Notes carry key details forward with a transferred or parked call.
After-hours urgent calls forwarded to duty lawyer’s mobile.
Ring To Agent connects key clients with their assigned attorney, immediately.
Call History keeps all the details of a call in one place.
Premade templates set court closures and attorney unavailability as special dates, each with its own message.
Call Dispositions label outcomes like new inquiry, urgent matter, callback, or court-related.
Just like how a firm is organized, different practice areas get different lines, so that the right client lands on the right number with no shuffle.
No client wants to repeat their issue each time they switch attorneys. With recordings and history on hand, whoever picks up the matter starts informed.
Emergencies do not arrive with prior notice, but a firm cannot staff 24/7. So urgent matters route to a reachable lawyer while routine ones wait until morning.
Legal work depends on proving what was said. Every call is searchable by client name and saved with the matter, so a partner pulls it up in seconds.
Active calls and queue depth, with yesterday's SLA at a glance and overnight voicemails already sorted. Everything the front desk needs to make the right calls before the day starts.
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Caller ID, case history, live notes from previous handoffs, dialer for transfers, and team chat all on one screen. No switching tabs while the client explains their case.
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Multi-level IVR menu for different practices, and separate special lines for existing clients and urgent matters, configured to reach the right attorney.
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A law firm does not handle every call the same way. Intake, urgent matters, court calls, and existing-client questions all need different paths. ArcSIP Call Flows help firms build those paths once and apply them across the right numbers.
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When recording is enabled, calls are stored inside Call History with useful details like number, agent, team, duration, direction, status, and notes. That gives firms a cleaner way to review what happened without digging through scattered tools.
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A solo practice and a multi-office firm can use the same Workspace, dashboard, Call Flow builder, phone number settings, and team structure. The platform grows with the firm without forcing a separate enterprise system.
Learn moreA law firm does not handle every call the same way. Intake, urgent matters, court calls, and existing-client questions all need different paths. ArcSIP Call Flows help firms build those paths once and apply them across the right numbers.
Learn moreWhen recording is enabled, calls are stored inside Call History with useful details like number, agent, team, duration, direction, status, and notes. That gives firms a cleaner way to review what happened without digging through scattered tools.
Learn moreA solo practice and a multi-office firm can use the same Workspace, dashboard, Call Flow builder, phone number settings, and team structure. The platform grows with the firm without forcing a separate enterprise system.
Learn moreStart routing legal calls without hardware, long setup delays, or extra phone infrastructure.
Start the free trial and open ArcSIP in your browser. No payment is needed to begin.
Buy or port numbers, create call flows, set working hours, and enable recording where required.
Add lawyers, paralegals, intake staff, and supervisors, then assign roles and start handling calls.
Start the free trial and open ArcSIP in your browser. No payment is needed to begin.
Buy or port numbers, create call flows, set working hours, and enable recording where required.
Add lawyers, paralegals, intake staff, and supervisors, then assign roles and start handling calls.
Route client calls, manage urgent matters, record key conversations, and keep call history organized from one browser-based workspace.
